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Global Client Support
We provide dedicated support to our clients across key financial markets worldwide
Current Time
Sydney
Tokyo
Macao
Local Office Time
Frankfurt
London
Contact Information
Telephone Support
Clients
Your dedicated account manager and priority support team are available at the direct contact details provided during onboarding.
Non-Clients
For assistance, please use the form above or the email address below.
Email Support
support@nexus-arb.com
Frequently Asked Questions
Browse our FAQ for instant answers to common questionsGlobal Support Hours
Main Office Hours (CST)
Monday - Friday: 8:30 AM - 6:00 PM
Saturday: 10:00 AM - 12:00 PM
European Client Hours
8:30 AM - 4:00 PM CET
(1:30 AM - 9:00 AM CST)
Asia-Pacific Client Hours
12:00 PM - 5:00 PM AEST (Sydney)
(9:00 PM - 2:00 AM CST previous day)
Important Notice
We do not currently accept clients from the United States due to regulatory requirements.